This document details the shipping policy that applies to customers ordering from Pumpfactortv.com. If you have any questions please email info@PumpFactorTV.com. Pump Factor LLC reserves the right to modify this policy at any time. 

Shipping Method & Shipping Time 

Pump Factor LLC and its website PumpFactorTV.com use multichannel fulfillment by Amazon. Occasionally another shipping method may be used if circumstances allow, or if it is considerably more convenient (For example backordered products may take significantly longer to process if sent to an Amazon warehouse rather than shipping using USPS, UPS, etc.). On the website at checkout, shipping times are listed as estimates and do not guarantee that an item will be received within that time period. Pump Factor LLC will make every effort to process the order within 1-2 days. After those 1-2 days of processing, the shipping carrier takes over and must ship the order to the customer which may take a longer or shorter time than listed as the shipping speed. By purchasing from PumpFactorTV.com, the customer agrees to this shipping policy, and acknowledges that the shipping method selected at checkout is only for reference, and is not binding. If the customer does not receive the order within 10 days of ordering, they can request the order be reviewed and resent if deemed appropriate by Pump Factor LLC by contacting info@PumpFactorTV.com. The customer must reach out within 21 days of the date of order to be considered for a reshipment if the order was not delivered within 10 days. Shipping quality and speed is a top priority for Pump Factor LLC, so do not hesitate to reach out with any questions/concerns. 

Cost of Shipping

Pump Factor LLC may modify shipping rates at any time.

Shipping Location 

Pump Factor LLC does not currently offer international shipping outside of the United States. 

Tracking Your Order

Once an order is placed, Shopify or Amazon will provide the tracking information, and it will be communicated to the customer. It is possible that the item will arrive to the customer before the tracking information is updated, due to the speed and efficiency of the shipping carriers' services. 

Backordered Items

Sometimes items sell out, and inventory is not updated fast enough to reflect what is available. In the case that an order is placed while an item is sold out, every effort will be made to get it to the customer as fast and efficiently as possible. Pump Factor LLC has accounts set up to be able to receive supplies needed to create our signature clothing lines within three days. Supplements may take several weeks to restock. If a supplement is ordered that is out of stock with no indication that it will be available within several days, Pump Factor LLC may refund the order or substitute the supplement for a suitable replacement at teh request of the buyer. After the supplies are received, the order will be processed and sent within two days. If delivery time exceeds 10 days, the customer can contact info@PumpFactorTV.com and request an update. At that time the customer may request the order be considered for reshipment if it was already sent and lost by the carrier. The customer must do this within 21 days of the order being placed.